Refund policy

 

Should you require a refund or exchange, please contact us in the first instance to allow us to assess your claim

Please note, returns for Nespresso compatible pods  ARE NOT ACCEPTED due the risk of tampering and contamination.  Please choose carefully before purchasing.

After making contact with us, we will endeavour to understand the nature of the issue and we may ask questions and request photographic proof.

 

Once we have undertaken an evaluation, we will initiate relevant action.  There are many different circumstances and conditions that may apply to an incident or issue. Similarly, there are mostly multiple options or solutions that can be offered or undertaken.

 

If we make a mistake

If we have made a error with your order - such as sending you the wrong coffee, wrong grind, or an insufficient quantity, please contact us and we will offer options to resolve this at our cost.

In the situation whereby a product is defective, e.g. the packaging of the product (not the carton it is shipped in) fails, please contact us and report the incident. We will work with you to resolve it satisfactorily. 

If your freight has been damaged, please contact us immediately with photographic evidence, and we will initiate a claim with the freight company.

You order the wrong products/change your mind

 

Please contact us to discuss.  As coffee is a fresh product, we may not be able to accept returns for change of mind  (as the product cannot be resold).  However we may be able to assist with a mutually agreeable outcome

As coffee is a highly personal experience, we don't accept returns if you do not like the taste.  Our blends and single origins have been tasted and tested, but may not be to everyone's liking.